CITIZEN CHARTER
| Service Provided | Main Document to be Produced | Max Time Taken to Serve | Main Officer Responsible | Telephone |
|---|---|---|---|---|
| Approving Building Plans | 1. Duly perfected application 2. A certified copy of the National Identity Card of the applicant 3. 03 copies of the building plan certified by a qualified person 4. A copy of the approved survey plan of the land on which the building is to be constructed 5. Depending on the nature of the building construction, certificates issued by the institutions mentioned in the application form. 6. When the applicant is not the owner of the land, a consent letter from the owner of the land 7. A rough sketch showing other surrounding landmarks for easy access to the location of land 8. A copy of the deed of the land certified by a Notary Public. 9. In the case of land in an assessment area, the property should have been registered in the name of the owner. | 14 days | 1.Technical Officer 2. Officer in charge of subject Committee 3. Planning | 0262234275 |
| Approving development plans for sub-division and amalgamation of land | 1. Duly perfected application 2. A certified copy of the National Identity Card of the applicant 3. 03 copies of the survey plan relating to the sub-division or amalgamation certified by a qualified person 4. Depending on the nature of the development, certificates issued by the institutions mentioned in the application form. 5. When the applicant is not the owner of the land, a consent letter from the owner of the land 6. A copy of the deed of the land certified by a Notary Public. 7. A rough sketch showing other surrounding landmarks for easy access to the location of land 8. In the case of land in an assessment area, the property should have been registered in the name of the owner | 14 days | 1.Technical Officer 2. Officer in charge of subject Committee 3. Planning | 0262234275 |
| Issue of Certificate of Conformity | 1. In the case of an urban development area, the application in Schedule I of the Urban Development Authority Planning and Development Regulations-2021 and in the case of other areas the application obtained from local authority 2. Copy each of development plan issued and approved plan 3. When the applicant is not the owner of the land, a consent letter from the owner of the land | 14 days | 1.Technical Officer 2. Officer in charge of subject Committee 3. Planning | 0262234275 |
| Issue of Certificate of Street Lines/ Building Lines | 1. Duly perfected application 2. A copy of the survey plan of the land 3. A certified copy of the National Identity Card of the applicant | Street lines 1 when not demarcated – 15 minutes 2. when demarcated – 5 days | 1.Technical Officer 2. Officer in charge of subject | 0262234275 |
| Issue of Trade Licenses | 1. Duly perfected application 2. In the case of an industry or business which requires Environmental Protection License (EPL), a certified copy of the valid EPL | days 14 | 1. Technical Officer | 0262234275 |
| Levying Business Tax | Business Tax Notice sent to you by the Local Authority | 15 minutes | Revenue Inspector | 0262234275 |
| Levying Industry Tax | Industry Tax Notice sent to you by the Local Authority | 15 minutes | Revenue Inspector | 0262234275 |
| Environmental Protection License | 1. Duly perfected application. 2. Rough sketch of the route to the place of industry or business. 3. Details of the staff to be deployed. 4. A certified copy of the Business Registration (not needed in renewal of the license) 5. A copy of the deed of the land where the business is carried on (not needed in renewal of the license) 6. If the person who carries on the industry/business does not own the land, the agreement entered into with the owner, if any, or a certified copy of the consent letter of the owner (not needed for renewal of the license) 7. A certified copy of the approved survey plan of the land (not needed in renewal of the license) 8. A certified copy of the approved building plan (not needed in renewal of the license) | 14 days | 1. Officer in charge of subject 2. Technical Officer | 0262234275 |
| Issue of permits for display of advertisements | 1. Duly perfected application; 2. Identical specimen of the advertisement intended to be displayed printed on A 4 paper (with colours used); 3. In the case of an advertising hording to be fixed and displayed in any road reservation, original of the letter issued by the Road Development Authority or Provincial Road Development Authority as the case may be; 4. In the case of an advertising hording to be fixed and displayed in any road reservation, original of the letter issued by the Motor Traffic OIC of the Police station to which the place of display of the advertising hording belongs; 5. Original of the letter from the owner of the land or building on which the advertisement is to be displayed disclosing his permission for the purpose. 6. In the case of an advertising hording to be fixed and displayed in an urban development area, a certified copy of the license approved by the Urban Development Authority or the local authority under regulation 104 of the Urban Development Authority Planning and Development Regulations – 2021 | 3 days | 1. Officer in charge of subject 2. Revenue Inspector | 0262234275 |
| Levying Rates | Assessment Notice sent to you by the local authority | 15 minutes | 0262234275 | |
| Reservation of Crematorium | 1. Duly perfected application 2. A copy of the National Identity Card of applicant (with the original for verification) 3. A copy of Death Certificate of the deceased (with the original for verification). If died abroad, the death certificate issued by the respective country (with English translation if in a language other than English) | 15 minutes | Outside office hours, the Nominated Officer | 0262234275 |
| Application for permission to cause damages to road | 1. Duly perfected application 2. Rough sketch showing the easiest access road to the spot of the road damages to be inflicted. 3. A copy of the letter issued by the relevant service providing agency | 2 days | Technical Officer | 0262234275 |
| Removing hazardous situation caused by trees | Duly perfected application | 3 days | Technical Officer | 0262234275 |
| Levying and exempting from entertainment tax | 1. For the purpose of levying entertainment tax - i. printed admission tickets prepared for sale; ii. computer password to place the electronic seal on the admission tickets proposed to be sold online 2. For the purpose of exempting entertainment tax - i. Depending on the value of the admission tickets to be sold, an amount equal to the entertainment tax should be deposited in the first instance; ii. the estimate of income and expenditure of the entertainment activity should be submitted at the time of depositing the entertainment tax; iii. the actual income and expenditure of the entertainment activity should be submitted before the expiry of 30 days from the conclusion of the entertainment activity. | 1. 02 days 2. 7 days from submitting Annexure 02 | Revenue Inspector | 0262234275 |
| Renting Reception Halls/Town Halls/ Community Halls | Duly perfected application | 15 minutes to reserve the hall | Technical Officer | 0262234275 |
| Providing gully bowser service | Duly perfected application | 15 minutes to reserve bowser | 1. Technical Officer | 0262234275 |
| Providing water bowser service | Duly perfected application | 15 minutes to reserve bowser | Technical Officer | 0262234275 |
| Registration and revision of property title | 1. Duly perfected application (in duplicate) 2. 2 copies of the deed attested by a Notary Public | 5 dyas | 1. Officer in charge of subject 2. Revenue Inspector | 0262234275 |
| Disposal of garbage at none residential sites | Duly perfected application | 3 days | Committee - 1. Public Health Inspector 2. Technical Officer 3. Revenue Inspector | 0262234275 |
